Welcome to Your Telehealth Appointment Mind Oasis

Your telehealth session begins soon. Take a deep breath - you've got this.

While we sync our brainwaves:

1. 🎧 Pop on some headphones if you have them—they're like earmuffs for your thoughts.
2. 🏠 Find your comfy spot. Kitchen table? Cozy armchair? Pillow fort? You do you.
3. 📝 Jot down any burning questions or "aha!" moments you've had recently.
4. 💊 Keep your current meds list handy (don't worry, we won't quiz you on spelling).

What's next on this journey:

  • Your psychiatric nurse practitioner will beam in when they're ready.
  • We'll chat for about 30, 45, or 60 minutes (time flies when you're unraveling the mysteries of the mind).
  • Your words stay here—confidentiality is our middle name.

Tech gremlins causing trouble? Give our wizard squad a shout at the Tech Support folks below.
Breathe easy. Relax those shoulders. We'll be with you in a jiffy!

Telehealth FAQs

How to Join Your Telehealth Session

How do I access my telehealth appointment?

Follow these easy steps:

1. Check your email: Look for an invitation from TherapyNotes. It's about setting up your patient portal.
2. Set up your portal: Click the link in that email. It will guide you to create your TherapyNotes patient portal account.
3. On your appointment day(s): Go to the TherapyNotes website and log into your new patient portal.
4. Find your appointment: Look for your upcoming appointment on the main page or in a calendar section.
5. Join the call: When it's time for your appointment, click on it and look for a button that says "Join Video Call".
6. Start your session: Click that button, and you'll enter your telehealth appointment!

Remember, you only need to set up your portal once. After that, you'll just log in for each appointment.

More Telehealth Information Here. (Make this phrase into a hyperlink with this address:
https://support.therapynotes.com/article/319-how-to-join-a-telehealth-session-as-a-therapyportal-user-or-guest-in-telehealth-2-0

What devices can I use for my telehealth session?

You can use a computer, tablet, or smartphone. Ensure your device has a camera, microphone, and stable internet connection.

Do I need to download any software?

No, not at all. TherapyNotes uses a web-based platform, so all you need is an updated version of Chrome, Firefox, or Safari.

I have more questions about the TherapyNotes Patient Portal! How do I get answers to these?

Of course! Please see if your question is answered here: https://support.therapynotes.com/category/18-category. If you need more help, reach out to us or TherapyNotes directly. Contact information is below!

Troubleshooting Common Issues

I can't hear/see my provider. What should I do?

Check that your volume is up and your camera/microphone aren't muted. You may need to allow browser permissions for audio and video. See below under ‘Troubleshooting More Detailed Issues’ for more information.

The video keeps freezing or breaking up. How can I fix this?

Try moving closer to your Wi-Fi router or connecting via Ethernet cable. Close other apps and browser tabs to free up bandwidth.

What if I get disconnected during the session?

Don't worry. Simply log back into your patient portal and rejoin the video call. Your provider will wait for you to reconnect.

How can I test my setup before the appointment?

TherapyNotes offers a pre-session tech check. Look for the "Test Your Device" option in your patient portal. See below under ‘Troubleshooting More Detailed Issues’ for more information.

Is my telehealth session secure and private?

Yes. TherapyNotes uses end-to-end encryption to ensure your session is private and HIPAA-compliant.

What if I need technical support during my session?

Contact our technical support team at [insert contact information]. They can assist you in real-time.

 Remember, it's a good idea to log in a few minutes early to ensure everything is working properly. If you continue to experience issues, don't hesitate to reach out to our support team.

Troubleshooting More Detailed Issues

How do I allow browser permissions for audio and video?

Follow these steps:

1. When you join the video call, your browser will prompt you to allow access to your camera and microphone. Click "Allow" on this prompt.

2. If you accidentally clicked "Block" or didn't see the prompt:

   - For Chrome: Click the camera icon in the address bar, then select "Always allow"

   - For Firefox: Click the camera icon in the address bar, then "Allow" and "Remember this decision"

   - For Safari: Go to Safari > Preferences > Websites > Camera/Microphone, find TherapyNotes, and select "Allow"

 3. After allowing permissions, refresh the page and rejoin the call.

How do I find 'Test Your Device' in my patient portal?

To test your device:

1. Log in to your TherapyNotes patient portal

2. Look for a menu or navigation bar, usually at the top or left side of the screen

3. Find and click on an option like "Telehealth" or "Video Sessions"

4. Look for a button or link labeled "Test Your Device" or "Tech Check"

5. Click this option to run a quick test of your camera, microphone, and internet connection

If you can't find the test option, it may be available when you enter the virtual waiting room for your appointment.

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You can always call Therapy Notes Support for more information. They are available 24/7, and their information is below.

Technical Support Options

If you experience technical difficulties, you have two support options:

Forest Path Psychiatry & Healing Nursing Staff:

  • Twyla RN
  • Phone: 719-271-7251
  • Available for immediate assistance during business hours

For urgent issues during your session, we recommend contacting Twyla RN for the quickest response.

TherapyNotes 24/7 Support:

We use TherapyNotes https://www.therapynotes.com/ as our Patient Portal.

Request Appointments & Access Your Patient Portal Here: https://www.therapyportal.com/p/forestpathpsychiatry

Available round-the-clock for platform-specific issues. TherapyNotes offers free, unlimited support for patients:

Our TherapyNotes Practice Code: ForestPathPsychiatry

Phone: Call (215) 658-4550 x2, available 24/7

Email: support@therapynotes.com

TherapyNotes Help Center

 Spanish-language support: Dedicated queue available
Book Online Psychiatric Care → Schedule Your Telehealth Appointment Here

FAQs for Managing Pre-Session Anxiety

I'm feeling anxious about my upcoming telehealth session. Is this normal?

Yes, it's completely normal to feel anxious before a telehealth session, especially if it's your first time. Remember, your provider is there to help and support you.

What should I have available for my telehealth session?

Have these items ready:

- A glass of water

- Any medications you're currently taking

- A list of questions or topics you want to discuss

- A notebook and pen for taking notes

 - Your insurance card and ID, if required

How can I calm my nerves before the session?

Try this 5 senses approach to ground yourself:

- Sight: Place a comforting photo or object where you can see it during the call

- Sound: Play soft, calming music before your session

- Smell: Have a pleasant scent nearby, like lavender oil or a scented candle

- Taste: Keep some hard candy or mints on hand

 - Touch: Hold a stress ball, smooth stone, or soft fabric

What if I start feeling overwhelmed during the session?

Let your provider know how you're feeling. They're trained to help you through these moments. You can also use grounding techniques, like deep breathing or focusing on objects in your room.

Can I have someone with me for support?

Check with your provider beforehand. Many are open to having a support person present, especially for the first session.

How early should I prepare for my session?

Try to start preparing about 15-30 minutes before your session. This gives you time to set up your space, gather what you need, and use some calming techniques.

What if I'm not in the right headspace for the session?

It's okay to feel this way. Share your feelings with your provider at the start of the session. They can help you work through your current state or adjust the session accordingly.

Remember, seeking help is a brave step. Your provider is there to support you, no matter how you're feeling on the day of your session. We’ve got this.